Contact
Support, privacy, legal and billing, and who handles which.
1 · How to reach us
DropRenew is a small team. Every message below reaches a person, and we answer within two business days.
| What | Where | When to use it |
|---|---|---|
| General, sales and support | hello@droprenew.com | Questions about the product, a portfolio too large for the listed plans, or anything that does not fit below. |
| Privacy and your data | privacy@droprenew.com | Access, export, correction or erasure requests, and anything about how your data is handled. You can also export or delete your account yourself from Settings. |
| Legal | legal@droprenew.com | Terms, the refund policy, and formal notices. |
2 · Billing, invoices and refunds
Payments are collected by Paddle, which acts as our reseller and merchant of record. For invoices, receipts, payment methods or refunds, Paddle can help directly at paddle.net, and every receipt it sends carries a link. Write to us as well if you would rather we chased it for you.
3 · Postal address
[Registered entity name and postal address — to be supplied by the operator before Paddle verification is submitted. See KI-164 step 18.]