Refund & Cancellation Policy

The Service is currently free. We may introduce paid subscriptions in the future. This section describes how paid plans will work; it has no effect while the Service is free.

A subscription fee buys access to the Service for the subscription period. The fee is for access to the system and its capabilities, and is charged regardless of how much you actually use the Service during the period. Subscriptions may renew automatically for successive periods unless cancelled before the renewal date; you can cancel at any time, effective at the end of the then-current period.

Because the fee is for access rather than usage, we do not provide refunds or credits for periods already begun, for unused capacity, or for features you chose not to use — except where a refund is required by mandatory consumer-protection law, as set out below.

You can cancel your subscription yourself, at any time, from Settings → Billing. Cancelling takes effect at the end of the period you have already paid for: you keep access until then, and you are not charged again. You do not need to email us, phone us, or ask anyone’s permission, and you can change your mind and resume before the period ends.

Cancelling stops future charges. It does not, by itself, delete your account or your data — you can keep or delete those separately from Settings, and deleting your account cancels any subscription as part of the same action.

Payments are collected by Paddle, which acts as our reseller and merchant of record. Paddle is the seller for the transaction, charges your payment method, and issues your invoices and receipts; your purchase is therefore also subject to Paddle’s own terms. We never receive or store your full payment-card details. How Paddle handles your personal data is described in our Privacy Policy.

Nothing above limits rights that applicable law gives you and that cannot be waived. In particular:

• Israel — Under the Consumer Protection Law, 5741-1981, you may cancel a distance-sale transaction within 14 days, and cancel a continuing (subscription) service going forward at any time. Where you cancel, we will refund amounts due under that law within the statutory period, and we may deduct only the cancellation fee the law permits (the lower of 5% of the transaction value or ILS 100), subject to the law’s conditions.
• EU/EEA & UK consumers — You have a 14-day right of withdrawal from a distance contract. For a digital service, you may ask us to begin providing it during that period; if you give express consent to begin and acknowledge that you will lose the right of withdrawal once the service is fully performed, the right is lost on full performance, and where the service is only partly performed you may owe a proportionate amount for what you received before withdrawing.
• Other jurisdictions — Where local law grants you non-waivable cancellation or refund rights, those rights apply and prevail over this section to the extent of any conflict.

If you believe you are entitled to a refund under any of the above, or you are simply unhappy with what you paid for, write to hello@droprenew.com and say so. You do not need to cite a statute to be answered.

This page restates the refund and cancellation clauses of our Terms of Service so they are easy to find on their own. It is the same text, not a separate agreement. Where this page and the Terms could be read differently, the Terms govern.

[For counsel, before any paid launch: (a) the EU/EEA & UK bullet above depends on the checkout express-consent / loss-of-withdrawal acknowledgement, which IS implemented (KI-166, shipped 2026-08-01): an unticked checkbox above the plan cards gates the buttons that open checkout, and an audit row is written to consent_records with the price id before the overlay opens. Please confirm the wording of that acknowledgement carries the effect this clause claims; (b) confirm the refund mechanics, in particular an annual plan charged after the 21-day trial, where the statutory window has already closed; (c) cancellation is IN-APP, not a hosted provider portal: a plainly-labelled control in Settings → Billing opens our own three-step flow (reason → optional retention offer → confirm) at /settings/billing/cancel. Confirm whether interposing those steps satisfies the EU easy-cancellation duty and BGB §312k, or whether step 1 must carry a direct "Cancel now" control (KI-174); (d) this policy is published twice — inside these Terms and standalone at /legal/refunds, both rendered from one source — and the Terms govern.]